Privacy notice · February 2026
You trust us with an email, a delivery address and the chapters you open. This notice sets out what we store, why we keep it, who we share it with and how you ask us to change or delete it. We publish original stories from Kampong Glam, Singapore, and we do not sell your details.
This notice applies to the Unbelievablechronicles website, the web reader, the audio editions, the printed monthly issue and any email we send you. It also covers the contact form and gift memberships. It does not cover sites we link to, including payment pages run by our processor. If you use Unbelievablechronicles, you should read this page with our terms of service and cookie notice.
Publisher
Unbelievablechronicles is the organisation responsible for the personal data described here. We work from 56 Kandahar Street, #03-01, Kampong Glam, Singapore 198904. You reach us on +65 6291 4478 or hello@UnbelievableChronicles.com. Desk hours are Monday–Friday 09:30–18:00 (SGT) and Saturday 10:00–14:00. Email replies go out within one working day.
Scope
We mean the public site, your membership account, the reader, audio playback, offline downloads, the Friday email, printed issues posted to Singapore addresses, extra postage abroad, gift passes and classroom or team seats. If a new format launches in 2026, we will update this page before we ask you for extra details.
Law
We handle personal data under the Personal Data Protection Act 2012 of Singapore. We collect only what we need to run your membership, post an issue, answer a message or keep the reader working. Where consent is the basis, you can withdraw it. Where we rely on a contract with you, we still explain the use in plain language on this page.
Most of what we hold comes straight from you when you join, change a plan, send a gift or write to the desk. Some technical data arrives because the reader has to remember your place and serve audio without a stall. We do not scrape social profiles, and we do not buy lists of names. Archive tags such as Fiction and From the record describe stories, never readers.
Account
We store your name, email, password hash, membership tier, billing cycle and, if you take print, a postal address. For gifts we store the recipient name and email you give us. Card numbers go to our payment processor; we keep only a token, the last four digits and the expiry month so you can recognise the card on file. We never ask for identity card or passport numbers.
Reading
The reader saves how far you have reached, playback speed between 0.8× and 2×, and whether a file sits offline on that device. We log the browser or app version, a truncated IP address and the time of a session so we can fix a broken chapter. We do not build advertising profiles from the titles you open, and we do not score you on how fast you finish a piece.
Messages
If you use the form on the contact page, we keep your name, email, subject and the message itself so the desk can reply. Phone notes from +65 6291 4478 stay in the same mailbox thread. Writer submissions are treated as correspondence, not as a public sample, until you tell us otherwise. We keep these files only as long as the query remains open plus a short archive period.
Every use on this list maps to a job you can see: opening the February issue, posting a stitched copy, sending the Friday note, or answering a billing question. We do not use your reading history to pitch unrelated goods. If we ever need a new purpose, we will say so on this page and, where the PDPA requires it, ask you before we switch the use on.
First
We use your account details to take payment in Singapore dollars, open the reader, attach audio editions, count the eight stories in a month and apply archive access on paid plans. Annual Full Chronicle billing at S$190 is treated as one prepaid period. If you cancel, access stays in place until that period ends, which is why we must know the plan you hold and the date it started.
Then
A Singapore print address lets us put the monthly issue in an envelope and hand it to the postal service. Addresses outside Singapore need the extra postage line of S$6 a month, so we store country and postcode with care. The Friday email uses only your address and the titles due next; you can stop that letter from your account without closing the rest of the membership.
Before it ships
Technical logs help us see a failed download, a chapter that will not resume, or a form that never arrived at send.php. We use them to repair the fault, not to rank you. Security reviews look for repeated failed sign-ins. Editorial staff do not receive your reading list when they commission, check archives or cut a piece to the 18–33 minute band.
We share personal data only with people who need it to finish a task you asked for. That is a short list: the payment processor, the Singapore host, the postal service for print, and a contractor who helps with audio mastering when a narrator file must move between studios. Each of them is bound to use the data for that task alone.
Staff at Kandahar Street can open an account record to fix a delivery, change a tier or answer a rights request. They sign in with personal logins. We do not pass your name to other publishers, and we do not place your email on a joint list. If a classroom or team plan from five seats upward is arranged through the contact desk, the organiser sees only the seats they paid for.
Our site is hosted on servers in Singapore by a third-party provider. Payment pages sit with the processor, so card entry does not pass through our forms. If the law in Singapore requires us to disclose a record, we will limit the file to what the request names and keep a note of the date. We will tell you unless the law stops us from doing so.
We keep account data for as long as you hold a membership and for twenty-four months after the last paid day, so we can reopen an archive login if you return and so we can finish a postage refund for an issue that never left the building. After that window we delete or irreversibly mask the record, except where Singapore tax rules ask us to hold an invoice line.
Contact-form threads close ninety days after the last reply unless a billing dispute is still open. Reader progress wipes when you delete the account, and offline files remain only on your device until you remove them. Gift passes expire on the date printed in the confirmation mail. Server logs that carry a truncated IP address are rotated within thirty days unless they are part of an active security review.
We protect stored data with access controls, encryption in transit and backups held in Singapore. No method is perfect, and a membership that includes print must leave our rooms in an envelope. If we learn of a breach that is likely to cause you harm, we will write to the email on the account and, where the PDPA requires it, notify the Personal Data Protection Commission.
You can ask us to show you the personal data we hold, correct a line that is wrong, withdraw consent where we relied on it, or close an account. You can also ask us to stop using a detail for a purpose you no longer want. Send the request to hello@UnbelievableChronicles.com or use the form on the contact page. We reply within one working day and complete the work as soon as we reasonably can.
Yes. Write from the email on the account and name the records you want. We will send a copy of the account fields, postage address, plan dates and recent messages. We may ask you to confirm who you are before we release a file. We will not send another reader’s data, narrator contracts or unpaid invoices that belong to a school or team organiser.
Yes. Change print details in the account before the first of the month if you want the next stitched issue to follow you. If the cutoff has passed, email the desk and we will catch the following issue. Name corrections on gift passes need a note from the purchaser. We will not edit a published story by request from a reader; Fiction and From the record labels stay on the work itself.
You can turn off the Friday email at any time. You can cancel a membership from the account or by letter; access then runs to the end of the period you have already paid. A deletion request removes the login, reading progress and stored address once refunds for unsent print issues are done. We may retain invoice lines where Singapore law requires a financial record.
We use a small set of cookies to keep you signed in, remember the cookie bar choice and measure whether a page failed to load. The cookie notice lists each file, its life and whether it is required for the reader to work. You can refuse non-essential cookies and still open a sample chapter. Advertising networks are not part of this site.
Memberships are sold to adults. A classroom or team plan starts at five seats and is arranged with a teacher or manager through the contact desk; that organiser is responsible for telling their group how the reader works. We do not knowingly build accounts for children. If you believe we have a record that should not be there, write to us and we will close it.
Gifts
When you buy a gift pass, we store the recipient name and email so the pass can be claimed. We tell the recipient that you paid. We do not share the stories they open with you. Two gift passes a year sit on the Collector plan; extra gifts are arranged by email. If a pass is unused, you can ask us to cancel it before the claim date in the confirmation.
Updates
We will revise this notice if we add a format, change host, or alter how long we keep a file. The date at the top of the hero is the date the current text took effect. For a change that widens what we collect, we will mail the address on the account before the new use begins. Older copies are available from the desk on request.
Also read
The terms of service cover billing, postage, cancellation and the licence to read, hear and hold the issues. The cookie notice covers the files on your device. Reader questions on notice-free cancellation and archive access sit on the questions page. None of those pages replace this one, and this one does not replace them. Read the set if you join.
If a line on this page is unclear, write before you join or before you send a deletion request. We answer from Kampong Glam within one working day and we keep the reply with your file.